Cancellation, Return & Refund Policy

At Kegoods, customer satisfaction is our top priority. We are committed to ensuring every customer enjoys a smooth and reliable shopping experience. If you have any questions regarding shipping, orders, or product issues, our support team is here to help.

📧 Email: cs@kegoods.com

Please ensure your shipping address is complete and accurate at checkout. Incorrect or incomplete information may result in delivery delays or failed shipments.

🔁 RETURN POLICY

Not satisfied with your order?

You may request a return within 90 days of receiving your item.

To be eligible for a return:

  • Item must be unused
  • Item must be in original condition
  • Item must be in original packaging
  • Proof of purchase (order number or receipt) is required

Please contact our customer support team before returning any item to receive the correct return instructions.

Return Address

2221 E. Remington Ave
Ontario, CA 91762
United States

Return Shipping Costs

  • If the return is due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs
  • If the return is due to our error (damaged, defective, or incorrect item), Kegoods will cover return shipping
  • Original shipping fees are non-refundable

❌ ORDER CANCELLATION

Before Shipment

  • Orders can be canceled within 2 days of purchase
  • If not yet shipped, a full refund will be issued

After Shipment

  • Orders already shipped cannot be canceled
  • You may refuse delivery upon arrival
  • Refunds (if applicable) will be processed after return handling, minus shipping costs

⚠️ DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

Please contact us at cs@kegoods.com and include:

  • Your order number
  • Clear photos or videos of the issue

To speed up processing:

  • Place the product on a flat surface
  • Clearly show the affected area

Once confirmed, we will arrange a replacement or refund.
In most cases, you will not need to return the item.

🛠 WARRANTY POLICY

Kegoods products are covered for manufacturing defects only.

The warranty does NOT cover:

  • Accidental damage
  • Improper use or lack of care
  • Normal wear and tear
  • Sun or water damage
  • Unauthorized modifications

🚫 Products exposed to water are not eligible for return, refund, or warranty claims.

💳 REFUND POLICY

Refunds may be issued under eligible conditions such as product defects or non-delivery.

Eligible Refunds

  • Item is damaged or non-functional
  • Order not delivered within 90 business days (select regions only)

Refund Processing

Refunds are issued to the original payment method:

  • Credit/Debit Card: 7–10 business days (processing time may vary by bank or provider)

Haven’t received your refund?

Please:

  • Check your bank or PayPal account again
  • Contact your payment provider (processing may take 3–5 business days)
  • If still unresolved, contact us at cs@kegoods.com

🚚 SHIPPING NOTES

  • Customers are responsible for return shipping in non-defect cases
  • Kegoods covers return shipping for defective, incorrect, or damaged items
  • No restocking or handling fees are charged

✨ Kegoods — Smart Solutions for Everyday Living